The HVAC technician showed up on time and completed the job in a timely manner for the quoted price. I will DEFINITELY use Berkeley Heating and Air Conditioning in the future
I’ve had three HVAC units at two houses installed by Berkeley. They did a great job. The installers are quiet, thorough, and efficient. I recently had an issue with one of the units that was installed about a year and a half ago. It was clear that the problem was related either to the installation or to a Carrier defect. In any case, Berkeley stepped up and agreed to fully cover the costly repair.
We used Berkeley Heating & Air Conditioning for heating and A/C repair. We got them from Angie’s List and they were great. They took care of the problem. A problem came back afterwards, they came back immediately and resolved it and we’ve had no problem since. It was two trips out. They got out here quickly and took care of the problem. It did not take them long to diagnose it and they had everything in their truck to fix it right then and there. They didn’t have to go back to the shop or three days to wait for a part to come in, they had exactly what they needed to replace the motor. They were local. They got here the same day we called. They were quick, efficient and reasonably priced. They were precisely here when they said they were going to be here
My wife and I woke up on a Saturday morning and noticed our home was warmer than usual. A quick check of the thermostat confirmed this. While it wasn’t Summer in Charleston yet, we had no desire to sleep in a house with 80+ degree temps. We wanted immediate attention. I pulled up Angie’s List and searched for an A/C repair company. Berkeley Heating & Air Conditioning was the top-rated result. I was thinking this will be the first of many calls before I can even schedule someone to come to my house sometime next week. Nope. A very nice lady answered the call and promised a technician would call me in the hour. Sure enough. Clay called me in less than an hour and told me he’d be at our home in 30 minutes. He was true to his word. In less than an hour after he arrived he had troubleshot the issue and had repaired the problem. He even had parts on hand. The price charged was fair and from this point on I will only call Berkeley Heating & Air Conditioning for any A/C problems we have.
Called them out for a diagnosis of a heating problem. My call was answered by a courteous, helpful dispatcher. A technician was scheduled for a same-day visit and all fees were described in detail. The technician investigated quickly and methodically. He explained the problem in detail and answered all my questions. He informed me that the work I needed done could be done by the company that did the initial installation under warranty without charge. He informed me of my rights in this area. I’m completely satisfied with this company’s service.
Installation of new heating and cooling system Very professional from the estimate to completion of service. Very responsive to several calls for information.
They replaced one of our Trane HVAC systems, both the condenser and air handler. This unit qualifies for a tax credit so the final cost will be considerably less. We had another quote and theirs was very favorable, and it included a 10 year parts and labor warranty. Our unit failed shortly before leaving for vacation so received quote and made arrangements for the installation before leaving. The day of our return received a call to confirm the date and installation was performed as planned. They completed the job on the day agreed and were very professional and clean. Spotless upstairs after completion. A few days after installation, we had a short in wall electrical feeding the unit. They came out, analyzed the failure and rewired at no charge. Neither of us is sure what caused the short, but moisture in the wall could have contributed but also could have been the installation. They offered the repair at no cost. This was more than expected. Our house is 14 years old.
Replaced heat pump with new unit. Fair price. On time as promised. Respected my property.
Regular cleaning and maintenance check-up service. Also had float switch on the drip pan replaced. Technician showed up early but called ahead of time with plenty of time for us to be ready. Technician was courteous and knowledgeable. After performing the maintenance and inspection, he recommended replacing the float switch which had been removed for some reason. Cost for replacing that part was about $160 which seemed high. Cost for the maintenance and inspection was $99. However, per the technician’s recommendation, I was able to call the business and have the $99 applied toward a residential contract (includes two residential maintenance and inspection services annually) which costs $160. Office staff seemed friendly.
Berkeley Heating & Air Conditioning installed a new air conditioning system about a month ago. They were prompt and professional.