I have dealt with them for a couple years now, and they are good. They did what they said they were going to do in a timely fashion. I would use them again in the future and would recommend them to others.
The rep from Berkeley Heating and Air was Andrew. He was very professional and personal from the very beginning and always willing to take my calls…. even returning our call on a Saturday. He explained the unit he proposed very well, the problems with our existing unit and how it was installed and also was good in lining up someone to clean our ducts after the job had been performed. He never did pressure us while we were narrowing our choices. The installation crew showed up on the day and the time which we were told they would. They answered all our questions and were very courteous as well. They were very good about explaining what they were doing and what their thought process was. They never tried to oversell us and constantly checked on us throughout the job process. After installation, we had a problem arise that was not really connected with the installation and Andrew had a tech by the name of “T” come out. He was great and performed the job that everyone else said could not be done.
I would just like to let you know that I had my first “Emergency” after buying my new system over 7 years ago. I walked in from work to a warm and humid house. Air handler was running but the outdoor condensing unit was not. Made the call, tech called me back in a VERY timely manner (holiday weekend), tech showed up in the time he stated, and fixed the problem in less than 5 minutes. Marshall was VERY professional, answered my questions, and once again my faith in Berkeley Htg/AC remains at its highest level. THANK YOU to everyone in the chain of my repair/service call. Excellent service once again!
After hours A/C repair. Showed up faster than expected. Work was done quick and at a fair price. Technician was very professional.
Clay from Berkeley Heating and Air came out on time and performed an annual service on my ac/heat unit. I had my ac/heating unit’s annual maintenance performed today and he did a great job. He went above and beyond and took my unit apart to clean the internal coil (which has never happened at a previous annual maintenance by other companies). I was very pleased and will use this company again if anything eventually comes up with my 10 yr old unit.
We’ve always been very satisfied with them. They’ve always been very professional and done great work. We’ll use them in the future (vs. their competition) because they’re just great all around problem solvers.
Our heater failed on a Friday with Christmas the following Wednesday. I spoke with Andrew at 4:15 pm Friday afternoon for a ballpark quote (had received a quote at 3:30 from the company that had diagnosed the problem). With temperatures in the 30’s by Tuesday and company scheduled for Christmas Day, I needed a new unit installed Monday or Tuesday. After confirming the size and type of unit that had been quoted by the other company appeared to be correct for my home, he checked and found that the unit was available to be shipped in from the manufacturer’s warehouse in Columbia on Monday and could be delivered on Tuesday and installed that morning. Andrew could not promise that we would have the unit Tuesday morning since it was being shipped by an independent carrier over which he had no direct control, but he did promise to do everything he could to contact the warehouse managers at both ends and keep everyone involved aware of the timing. The pricing was more competitive than my other quoted price. Andrew made a special trip to my home early Saturday morning to look at the existing unit and confirm that the new unit was appropriate and could be installed in place of my current unit. He also reviewed all of the specifics about the model and confirmed that the model I was getting had stainless steel heat exchanger coils and was an upgrade from the model quoted by the other company. He also said that he would schedule two teams to make sure that installation was completed as quickly as possible. Andrew called to confirm Monday morning that the order was placed, he confirmed later in the day that the unit was in transit, and called Tuesday morning to confirm that it was being picked up by his crew (Alvin and James) who would be at my house before 9. The installation went smoothly and I had heat by 11 am. Alvin answered all of my questions and set up the thermostat programming with me. A second crew came (as promised) while the main installation was occurring to measure for the shroud, went back to the shop to fabricate it, and then returned to finish up the job. I am very impressed by the customer service focus and professionalism of Berkeley Heating & Air Conditioning. I was especially impressed with Andrew who literally dropped everything to make this all happen to meet my schedule
I bought s service call through AL, Dawn was exceptionally helpful, I had 2 different service experts testing my system both were professional and proficient. Punctual, meticulous Most likely I’m hiring them fora bigger job.
Trane Heat Pump regular scheduled maintenance fo9r 2 systems I had installed in my and my daughter’s house. The estimated cost is for 2 units for two service calls per year ($80.00 per service call). I highly recommend them for Heating and Air Conditioning work, both maintenance and new installs.
Very professional and would use this company again. On time and did as advertised for their special