Hiring a high-quality contractor can save a lot of time, money and frustration, but how do you know whom to trust? When you need HVAC services in Mount Pleasant, SC, asking a few basic questions can help you make a more informed decision.
Are You a Licensed HVAC Contractor?
Simply put, you should always ask to see a valid license before hiring any HVAC contractor. In addition to violating the law, home insurance policies don’t cover work done by unlicensed contractors. That means you could be stuck dealing with the fallout on your own if something goes wrong.
Choosing a fully licensed contractor can also put your mind at ease in other ways. To become licensed, contractors need to meet a variety of educational requirements and certification standards. From air conditioner repairs to furnace installations, licensed contractors have the training, skills and experience to provide complete HVAC services.
Are Your Service Technicians NATE-Certified?
If you’ve ever wondered whether your choice of contractor makes a difference, consider that service technicians improperly install nearly half of all HVAC equipment. Other systems develop performance and reliability issues because of shoddy maintenance and repair work performed by under-qualified service technicians. To prevent these issues, always ask an HVAC company if their service technicians hold NATE certification.
North American Technician Excellence, commonly known as NATE, is the most respected qualification benchmark in the HVAC industry. It signifies service technicians who are experts in their field, upholding the highest standards of workmanship, professionalism and technical knowledge. Your home is always in good hands with a contractor who employs certified professionals.
Do You Guarantee Your Work?
Even with competent, qualified experts, there’s no guarantee that every service call will deliver exactly what you expected. However, that doesn’t mean you have to settle for unsatisfactory results. Before you schedule your next installation or repair visit, ask your HVAC company if it offers guarantees on its work.
Reputable contractors stand by their work and back it up with a 100% satisfaction guarantee. If you aren’t happy with the service you receive, a written guarantee ensures your contractor will keep working until they make things right. There’s simply no better way to protect yourself and make sure you get full value for your hard-earned money.
Are You an Authorized Dealer?
Technical skills and high-level workmanship are essential for any HVAC company, but they don’t help much without quality products. To ensure you get the best equipment available, verify that your contractor is a factory authorized dealer. Authorized dealers work with leading manufacturers to install and service premium systems that aren’t available through other means.
At Berkeley Heating & Air Conditioning, we’re proud to be the area’s longest-serving authorized Carrier dealer. That means we meet the strict training and service standards needed to carry, install and repair equipment from one of the most recognized and trusted names in the industry.
Do You Offer 24-Hour Emergency Services?
Unfortunately, sudden breakdowns and other HVAC issues have a way of happening at the most inopportune times. When you have an emergency in the middle of the night in Mount Pleasant, SC, will your HVAC company be there to help? Find out from the beginning by asking about its policy on emergency services.
Some contractors only offer repairs during normal business hours, but finding a service provider with 24/7 availability can be invaluable. It’s also a good idea to make sure your contractor keeps common repair parts in stock, allowing the company to complete most routine repairs on the spot. Less waiting around means less discomfort and less chance of even greater damage.
When it comes to comfort, you and your family deserve the best that South Carolina has to offer. Call Berkeley Heating & Air Conditioning today to learn how we go above and beyond to deliver the very best in professional HVAC services.
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