Alan B, Mount Pleasant
The rep from Berkeley Heating and Air was Andrew. He was very professional and personal from the very beginning and always willing to take my calls…. even returning our call on a Saturday. He explained the unit he proposed very well, the problems with our existing unit and how it was installed and also was good in lining up someone to clean our ducts after the job had been performed. He never did pressure us while we were narrowing our choices. The installation crew showed up on the day and the time which we were told they would. They answered all our questions and were very courteous as well. They were very good about explaining what they were doing and what their thought process was. They never tried to oversell us and constantly checked on us throughout the job process. After installation, we had a problem arise that was not really connected with the installation and Andrew had a tech by the name of “T” come out. He was great and performed the job that everyone else said could not be done.