I would just like to let you know that I had my first “Emergency” after buying my new system over 7 years ago. I walked in from work to a warm and humid house. Air handler was running but the outdoor condensing unit was not. Made the call, tech called me back in a VERY timely manner (holiday weekend), tech showed up in the time he stated, and fixed the problem in less than 5 minutes. Marshall was VERY professional, answered my questions, and once again my faith in Berkeley Htg/AC remains at its highest level. THANK YOU to everyone in the chain of my repair/service call. Excellent service once again!